PALS, the patient advice and liaison service, is a free, confidential, NHS advice service for patients, their families and carers, of all ages, covering all NHS organisations and services in North Tyneside, Northumberland and Newcastle (also including, for the North East Ambulance Service NHS Foundation Trust, the whole North East region).
PALS is the ‘customer service’ for the NHS, helping to sort out problems, find answers to questions and concerns and provide information and advice about NHS services.
PALS can:
- liaise with services on behalf of patients/service users, their families and carers to find answers to questions and solutions to any problems or concerns they may be experiencing or have experienced in using NHS services
- help when individuals aren’t sure who to talk to, or would prefer to talk to someone not involved with their care
- pass on comments, compliments and suggestions
- explain the complaints process for NHS services and, where appropriate, make referrals
- provide information about health and social care services including local and national support and advice services
Contact details for PALS are:
Freephone: 0800 032 0202 – 9.00 a.m. to 4.30 p.m. Monday to Friday and answerphone at other times
Post: FREEPOST PALS